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Pause is a real subscription state, not a cancellation. When you pause, the agent runtime switches off while your website stays live and every record is preserved. You remain a paying, reactivatable customer — just one whose runtime is switched off.

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What pause means

Switching to the Pause plan swaps your subscription’s price in place. There is no cancel-and-resubscribe: your trial state, Stripe customer, and payment method all carry over, and Stripe prorates the change. When paused:
  • The agent runtime is off. No automated outreach, no review requests, no reactivation campaigns, no recall reminders.
  • No new quotes are produced. Customer inquiries are received but not evaluated.
  • No new commitments are created.
  • The hosted website stays live. Customers can still see your site.
  • All data is preserved — your Book, quote history, customer records, commitments, and settings.

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What is preserved

Everything. Pause never deletes configuration or data:

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What happens on each surface

When a workspace is paused, each surface shows a paused state instead of its normal content: The paused state message is consistent everywhere: “Execution is stopped while this workspace is paused. Your Book and history are preserved — resume any time to quote again.”

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How to pause

  1. Go to Usage & billing in your workspace.
  2. Choose Pause.
  3. Confirm the switch.
The change takes effect immediately. Stripe prorates the difference between your current plan and the Pause plan.
Only an organization admin can pause or resume Live use.

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How to resume

  1. Go to Usage & billing in your workspace.
  2. Choose your plan (Studio, Scale, or Enterprise).
  3. Confirm the switch.
The change takes effect immediately. The agent runtime switches back on, and all surfaces return to their normal state. Your previous configuration is already in place — there is nothing to reconfigure.

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Pause vs. past due vs. canceled

Pause is one of three states that stop execution. They differ in intent and recovery: All three states show the same “paused” surface on each module — the message explains that execution is stopped and records are preserved. The difference is the next action: resume (for pause), update payment (for past due), or re-subscribe (for canceled).

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What pause does not do

  • Pause does not delete anything. Configuration, data, and history are all preserved.
  • Pause does not stop the website. Your hosted site remains live and visible.
  • Pause does not free up your active-book allowance. The Pause plan includes zero active books — resuming restores your plan’s allowance.
  • Pause does not cancel your Stripe customer or payment method. They carry over when you resume.
  • Pause does not affect Test mode. You can still draft, simulate, and test in Test mode while paused.