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A Commitment is the boundary event — the moment a customer accepts an offer and the business records that acceptance with a hold, a deposit, or an external handoff. Kordless stops cleanly here. What happens after commitment belongs to your operating systems.

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What you can do here

The Commitments page shows accepted offers with their hold, booking, and deposit status. Each row tells you:
  • Customer — Who accepted the offer.
  • Service — What was quoted.
  • Offer — The accepted price or range.
  • Status — Where the commitment stands.
  • Boundary — The boundary mechanic in customer language.
  • Deposit — The deposit state, or a link to send the deposit.
  • Version — The book version the accepted offer came from.
  • Action — When the commitment is held, a Release hold action appears.

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How this fits together

A commitment moves through a simple boundary:
One commitment exists per quote. Creating a commitment from the same quote twice returns the existing record — it cannot produce duplicates.

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Commitment statuses

A held commitment is a provisional hold. It never reads as a firm booking. The boundary summary on the work list shows “Hold until [date]” when a deadline is set, or “Held (no deadline)” when no auto-expiry is configured.

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What Commitments is not

Commitments is not:
  • A job board or work order system.
  • A production calendar or scheduling tool.
  • An invoice ledger or accounting product.
  • A fulfillment tracker.
  • A customer database.
Kordless completes the offer and commitment path, then hands the result to your operating systems. Scheduling, dispatch, invoicing, and fulfillment happen downstream.

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Creating a commitment

When a quote is in the quoted state and the customer accepts, the owner creates a commitment from the Quotes work list. The Create commitment action appears on quoted quotes. Creating a commitment records:
  • The accepted offer and its book version pins.
  • An optional deposit amount — a Stripe checkout link is generated for the customer.
  • An optional hold duration in hours — the hold expires automatically after this period if not confirmed.
The commitment starts in the held state. If a deposit was requested, the deposit link appears on the Commitments page while the commitment is held.

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Start here

Holds, booking, and deposits

How deposits, holds, and booking work at commitment.

Expiry, release, and handoff

What happens when a commitment expires, is released, or is handed off.