Getting started
How long does setup take?
Most studios are live in under 30 minutes. The onboarding wizard walks you through your business profile, price book (your services, packages, and vehicle classes), and website. The longest step is usually connecting Google Calendar and Stripe — each takes a few minutes, and both can be done later.Do I need a website already?
No. Kordless generates your Showroom (your studio’s website) from your business profile during onboarding. You can edit it, add pages, and publish it on your custom domain — or keep it on the free Kordless subdomain.Can I use my own domain?
Yes. You can buy a domain through Kordless (registration and DNS are managed for you) or connect a domain you already own. See Editor and publishing.Quoting
How does the agent price a job?
The agent looks up the service, package, and vehicle class in your published price book and computes the price range server-side. It never invents a number. If the price book doesn’t have a cell for what the customer is asking about, the agent tells them it can’t price it and escalates to you. See Price book.What if a customer asks for a price the agent can’t quote?
The agent tells the customer it needs to check with you, and the conversation appears in Today (your daily feed). You can then quote manually from the Quote Desk (the AI quoting flow).Can I review quotes before they go out?
Yes. Set an approval threshold in your price book (your services, packages, and vehicle classes) — any quote at or above that threshold is held for your approval before the customer sees it. Quotes below the threshold are sent automatically. See Approving quotes.Payments
When do I get paid?
Deposits and balances are charged to your customers through your own Stripe account. Payouts to your bank follow Stripe’s standard schedule (typically daily for US accounts). See Getting paid.What does Kordless cost?
The Studio plan is 249/month billed annually) plus a 29 fee per booked job, depending on the job’s quoted value. There are no per-conversation or per-message charges. See Pricing and billing.Am I charged if a quote doesn’t lead to a job?
No. The booked-job fee is charged only when a deposit is paid or a booking is confirmed. Failed quotes, uncommitted inquiries, and conversations that don’t lead to a booking cost nothing extra.How do refunds work?
You can refund a deposit or balance from the quote detail page. The refund is processed through Stripe and the platform fee on that deposit is returned to you. See Balance and final payment.The agent
Can the agent book appointments on its own?
In web chat, yes — the agent can book an appointment immediately when a customer is chatting on your website. Via SMS, the agent places a pending hold that waits for your approval before confirming.What if the agent says something wrong?
Add a guardrail in the Agent settings (e.g., “never quote repair prices”). The agent follows guardrails without exception. For a one-off correction, just send your own message in the inbox thread — the agent picks up the new context. See What the agent can and can’t do.Can I turn the agent off?
Yes. Switch to the Pause plan ($49/month) and the agent is switched off — no automated outreach, quoting, or follow-ups. Your website stays live and all records are preserved. Reactivate to Studio at any time.Website
Can I edit my website without the agent?
Yes. The visual editor lets you click any text to edit it inline, manage pages and blocks from the drawers, and change the design without AI. The assist bar is optional — use it when it’s faster, ignore it when it’s not. See Editor and publishing.What happens to my website if I pause?
Your website stays live on Pause. The agent is off, but the site, your customer records, and your quote history are all preserved. See Pricing and billing.Do reviews stay on my site if Google removes them?
Yes. Reviews you approve are copied into your site’s live snapshot. Even if the original is deleted from Google, it stays on your website until you hide it. See Reviews showcase.Data
Who owns my customer data?
You do. Kordless stores it, but you own it. You can export your customer and vehicle records at any time. If you leave, you can take your data with you. See Data and privacy.Can I export everything?
Yes. Customer records, vehicle records, quote history, and form submissions can all be exported. Form submissions have a CSV export on each form’s responses page. Contact support for a full data export.Next steps
Getting started
Set up your studio in under 30 minutes.
What the agent can and can't do
Where Kordless acts on its own, where it asks you first, and where it never acts.