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Kordless reaches customers through three channels: email, website chat, and text messaging. Email and chat work out of the box — this page covers making them fully yours. Text messaging requires carrier registration before it can send. Each channel is independent. Set them up in any order, and skip the ones you don’t need yet.

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Send email from your own domain

By default, Kordless sends quotes, receipts, and reminders from a Kordless address. Connecting your own domain changes the sender to something like quotes@yourdomain.com — so customers recognize your messages and they don’t get lost in spam. You’ll need access to your domain’s DNS records (where you manage things like MX or TXT records at your registrar or DNS provider).
1

Open Channels settings

Go to Settings → Channels and scroll to the Email section.
2

Enter your domain

Type your domain (for example, yourdomain.com) in the Your domain field, then click Set up branded email.
3

Add the DNS records

Kordless generates the DNS records needed to authenticate sending. If Kordless manages your domain’s DNS, the records are installed automatically — skip to the next step. Otherwise, copy each record’s Name / Host and Value into your DNS provider’s control panel.
4

Verify your domain

Click Verify domain. Verification usually finishes within 15 minutes, but DNS can take up to 72 hours to propagate. The status banner updates from Add DNS records to Verifying to Verified. You can click Check again at any time to re-check.
5

Set your sender identity

Once verified, configure your sender details — the mailbox name (the part before @), display name, and reply-to address. This is a sending identity, not a new inbox. Replies go to the reply-to address you set, and Kordless-sent messages do not appear in your Gmail or Outlook Sent folder.
If you see “Needs release,” the domain is registered with another email provider account. An administrator must release or claim it before Kordless can finish setup. Contact support if you need help.
Check that each DNS record’s name and value match exactly what Kordless shows — a missing trailing dot or extra space will cause a mismatch. After correcting the records at your DNS provider, click Check again. If it still fails after 72 hours, contact support.
You need to be an organization admin to set up branded email. If you’re not, ask your admin to complete the steps above.

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Put the chat widget on your site

A web chat widget is created automatically when you set up your Kordless website. Visitors can chat with your agent, ask questions, and start the quote flow without leaving your site.

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On your Kordless website

If you built your site with Kordless, the chat widget embeds automatically — no code needed.
1

Open the Website builder

Go to Showroom (your website) and click Deploy to open the deploy drawer.
2

Go to the Web chat tab

Click Web chat in the deploy drawer’s tab bar.
3

Toggle chat on or off

Use the Chat on your site switch to turn chat on or off across your entire site. When on, visitors can chat with your agent right now. When paused, the widget disappears until you turn it back on.
Per-page chat settings — greeting, placement, lead capture — are configured in the website builder’s chat section editor. Publish your site to push changes live.

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On another website

To add the chat widget to a site you manage elsewhere (Wix, Squarespace, WordPress, etc.):
1

Copy the embed snippet

In the deploy drawer’s Web chat tab, find the Add to another site section. Click the copy button next to the code snippet.
2

Paste it on your site

Paste the snippet into your site’s HTML — typically in the <head> or before the closing </body> tag. The exact location depends on your platform’s custom code or embed block.
3

Verify the installation

Back in the Web chat tab, click Check next to the external domain. Kordless probes the site and confirms whether the widget is live.
The snippet looks like this: 
<script src="https://kordless.ai/widget/chat/v2.js" data-kchat-token="your-token" async></script>
Conversations from the chat widget appear in your Inbox. To change how the agent sounds or what it knows, visit the Agent page.

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Register for text messaging

Text messaging requires A2P 10DLC registration — a carrier requirement for businesses sending text messages in the US. Once approved, you can buy a text number and the agent can text customers. Registration is pre-filled from your business profile, and sole proprietors don’t need an EIN.
1

Open Channels settings

Go to Settings → Channels and scroll to the Text messaging section.
2

Choose your business type

Pick No — I’m a sole proprietor if you don’t have an EIN. Pick Yes, we have an EIN if you’re a registered company (LLC, corporation, etc.) — you’ll enter your tax ID.
3

Review the pre-filled details

Check that your legal business name, address, industry, website, and contact information are correct. Edit any field that looks off.
4

Describe how customers opt in

Write a brief description of how customers agree to receive texts from you — for example, “Customer fills out a quote request form on our website.”
5

Add sample messages

Type one or two example messages you’d send to a customer — one per line. These help the carrier understand your messaging intent.
6

Submit for registration

Click Submit for registration. Carrier review is asynchronous and typically takes a few business days. You can save a draft first if you need to gather information.
While registration is pending, the tracker on the page shows the review status. SMS sending stays blocked until the carrier approves your campaign — the page reflects this automatically.
Common causes are mismatched business names or incomplete opt-in descriptions. Fix the highlighted fields and click Fix & resubmit. If the rejection reason isn’t clear, contact support.
Once approved, you can search for and purchase a text number by area code from the same settings page.

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Next steps

How quoting works

See the full path from a customer’s first question to a deposited, booked job.

Your price book

Edit services, packages, and vehicle classes — and control which quotes go out on their own.