Today

Open Kordless and the first thing you see is Today — your daily feed (the morning briefing). It tells you what happened overnight, what needs a decision right now, and proof that the agent is working. Most days you’ll spend a few minutes here, handle anything in the queue, and get back to the bay. The page reads top-to-bottom by urgency: overnight money, decisions waiting on you, live conversations, and — at the bottom — the week’s proof that the system is working.

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Overnight ledger

At the top, a compact money summary shows what happened since your local midnight:

• Quotes sent — how many quotes the agent sent, and the total quoted value
• Deposits collected — count and dollar amount of deposits that landed
• Refunds — any deposits or balances refunded
• Approvals waiting — quotes held for your decision that are still unresolved
• Delivery failures — messages that couldn’t be delivered (rare, but actionable)

Each number links to the detail behind it — click the latest quote to jump straight to its detail page.

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Action items checklist

This is the decision queue — the one column where the agent’s drafted work waits for your yes or no. It’s split into two bands: Needs you sits at the top. These are operational items that require a human, not an approval:

• Handoff — a customer asked for the owner. The agent paused and is waiting on you.
• Deposit expiring — a customer’s slot hold is about to lapse. Reach out or let it go.
• No-show — a customer missed their appointment. Reschedule outreach is up to you.

Each item links to the place where it resolves — the inbox thread or the schedule — so you handle it and it clears on its own. Decisions follows. These are things the agent drafted that need your approval before they go live, ordered by how time-sensitive they are:

1. Delivery failures — a text or email couldn’t go out. Fix and re-send.
2. Follow-up drafts — the agent wrote a reply to a customer who’s waiting. Review, edit if needed, and approve to send.
3. Agent knowledge gaps — the agent couldn’t answer a recurring question. Teach it the answer once and it applies going forward.
4. Held reviews — a customer left a review. Decide whether to surface it on your website or hide it.
5. Reactivation nudges — a past customer hasn’t been back in a while. Approve a win-back message.
6. Site proposals — the agent spotted an improvement to your website. Approve to publish.
7. Visibility gaps — structural fixes that help AI search engines find your business. Least urgent.

When the queue is empty, you’ll see No decisions waiting. — the agent is handling everything on its own.

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Talk to your business

Next to the decision queue, a conversational console lets you ask the agent to do something — draft a follow-up, propose a site change, look up a customer. Anything the agent drafts in response appears in the action items checklist for your approval before it goes live. Nothing ships without your yes.

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Live now

Active conversations — customers currently chatting, texting, or waiting for a reply. Each row shows who, the last message snippet, and how long ago. If a conversation was handed off to you, it shows Asked for the owner. Click any conversation to open the inbox thread.

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Up next

Today’s upcoming appointments, in order. Each row shows the time, customer, service, and assigned tech (if you have a team). The count at the top tells you how many jobs are booked today.

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Right rail

A compact sidebar with four quick-glance sections:

• Today stats — conversations answered, jobs booked, pending holds, and reviews owed
• Tomorrow — a peek at what’s booked for the next day
• Reviews owed — drafted review requests waiting for your approval. Click Approve & send all to queue them for delivery.
• Recalls due — customers whose vehicles are due for a recall. Click Approve & send all to send the drafted messages.

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The week so far

At the bottom, a scoreboard compares this week to last week across four metrics: conversations handled, jobs booked, revenue captured, and new customers. Each shows a percentage change so you can see the trend at a glance. Below the scoreboard, a just-happened feed shows the day’s bookings and reviews as they come in — the ambient proof that the system is working while you work.

What if the page is empty?

A fresh account has no overnight activity yet. The briefing will say Kordless is watching for the first customer question, and the decision queue will be empty. That’s expected — once you connect your channels and customers start reaching out, the page fills in.

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Next steps