Recalls

Recalls are Kordless’s retention engine. When a customer completes a service that has a recall interval — like a ceramic coating that needs an annual inspection — Kordless tracks the due date and drafts a message to bring them back. You stay in control: every recall waits for your approval before it’s sent.

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How recalls work

The system runs on a daily scan, fully automatic:

1. The scan checks completed jobs. Once a day, Kordless looks at every completed job tied to a vehicle, checking whether the service has a recall interval in your published price book.
2. Due dates are calculated from the completion date. A ceramic coating completed on March 1 with a 365-day interval is due the following March 1.
3. A recall is drafted. When a job comes due, Kordless creates a recall record with a pre-written message tailored to the customer, vehicle, and service. The message says it’s been about a year (or whatever the interval is) since the service, recommends a check-up, and invites the customer to reply to book a time.
4. The recall appears on your Today page. It shows up in the right rail under Recalls due — you approve, snooze, or dismiss it.

No recall is ever sent without your approval. The agent drafts the message; you decide when it goes.

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Which services have recalls

Recall intervals are set per service in your price book. In the Auto Aesthetics edition: Only ceramic coating has a recall interval by default — it’s the service with a clear manufacturer-recommended maintenance cycle. You can add recall intervals to other services in your price book if you offer maintenance packages or inspection programs. A service with no recall interval is simply skipped by the scan. The recall engine never invents a due date — it only acts on rules you published.

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Approve recalls from Today

The fastest way to handle recalls is from the Today page: Approved recalls show sending on the vehicle record. Once delivered, the recall is marked complete and won’t reappear until the next interval.

What if a recall fails to send?

If the email or text can’t be delivered (invalid address, carrier rejection), the recall stays in the due state and a delivery failure appears on your Today page under the action items checklist. Fix the customer’s contact info in the Garage and approve the recall again.

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Handle recalls individually

Sometimes the timing isn’t right for a particular customer. You can handle recalls one at a time from the vehicle record: Snoozed recalls re-surface automatically when the deferral period ends — they come back to the Today page as due again. Dismissed recalls are gone for good.

Can I bring back a dismissed recall?

No. Dismissal is permanent. If you change your mind, create a new quote for the customer from the Quote Desk and the normal flow takes over. If the customer completes the service again, a fresh recall will be drafted when the next interval comes due.

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What the customer sees

The drafted message is warm and specific. It uses the customer’s name, the vehicle, and the service:

Hi Marcus — it’s been about a year since the Ceramic coating on your 2025 Tesla Model 3. That’s when we recommend a check-up to keep it looking its best. Reply and we’ll find you a time. — Peak Auto Studio

The message never mentions money, warranties, or guarantees — it’s a friendly nudge, not a sales pitch. When the customer replies, the agent picks up the conversation, qualifies what they need, and quotes from your price book.

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Next steps