Skip to main contentWrong Hours or Availability
Check business hours, team availability, and service durations. Agents follow the same availability rules as your calendar.
Booking Failures
If bookings are not being created:
- Confirm the service is active
- Verify availability exists for the requested time
- Test with a different service or time slot
For web chat widgets:
- Confirm the deployment is live
- Re-check the embed code
- Test in an incognito window
Voice Calls Not Connecting
For voice agents:
- Make sure a phone number is assigned
- Verify the voice deployment is live
- Place a test call from a different phone
