Skip to main contentHow Agents Book into Your Calendar
Agents follow the same availability rules as your team. When a customer asks for a time, the agent offers real openings based on your schedule.
Availability Rules to Avoid Double-Booking
Make sure your availability is accurate before launching:
- Business hours are set correctly
- Team availability is up to date
- Individual schedules match real availability
Learn more in Availability Rules.
Service Durations and Buffers
Set the correct duration for each service and add buffers if needed. This helps the agent avoid back-to-back bookings that are too tight.
Learn more in Services Configuration.
Booking Confirmation and Reminders
After booking, customers should receive confirmation and reminders. Verify these are enabled so no one misses an appointment.
Learn more in Managing Bookings. 
