Skip to main content

​
How Agents Book into Your Calendar

Agents follow the same availability rules as your team. When a customer asks for a time, the agent offers real openings based on your schedule.

​
Availability Rules to Avoid Double-Booking

Make sure your availability is accurate before launching:
  • Business hours are set correctly
  • Team availability is up to date
  • Individual schedules match real availability
Learn more in Availability Rules.

​
Service Durations and Buffers

Set the correct duration for each service and add buffers if needed. This helps the agent avoid back-to-back bookings that are too tight. Learn more in Services Configuration.

​
Booking Confirmation and Reminders

After booking, customers should receive confirmation and reminders. Verify these are enabled so no one misses an appointment. Learn more in Managing Bookings.