Available Channels
Kordless agents can be deployed to two channels:- Web Chat: Best for website visitors and landing pages
- Voice: Ideal for missed calls and after-hours phone coverage
SMS/text deployments are not currently available. Web Chat and Voice are the only active deployment channels.
Accessing Deployments
Go to Agents in the main navigation, then switch to the Deployed Agents tab. You’ll see two channel tabs:- Web Chat - Manage web chat deployments
- Voice - Manage voice/phone deployments
What a Deployment Is
A deployment connects an agent from your library to a specific channel. You can:- Deploy the same agent to multiple channels
- Create multiple deployments per channel (e.g., different website pages)
- Keep deployments in Draft while testing
- Switch to Live when ready for customers
Draft vs Live
- Draft: Configured and ready for testing, not visible to customers
- Live: Active and available to customers
Naming and Managing Deployments
Give each deployment a clear name so your team knows where it is used. Examples:- “Website Chat - Homepage”
- “Website Chat - Pricing Page”
- “Voice - Main Line”
- “Voice - After Hours”
Multiple Deployments for Campaigns
Create separate deployments for different campaigns or locations. This keeps tracking clean and helps you test what works.Web Chat
Widget vs Hosted Link
- Widget: Embed on your website so visitors can chat instantly
- Hosted link: Share a direct chat link in ads or social profiles
Setup Steps
- Create a web deployment in Agents.
- Choose Hosted Link or Widget.
- Copy the link or JavaScript snippet.
- Test on desktop and mobile.
Voice
Phone Numbers and Call Routing
Voice deployments use a phone number that answers inbound calls and routes leads.Setup Steps
- Claim a voice number.
- Create a voice deployment.
- Set routing and notifications.
- Make a test call.
Test Before You Launch
Before going live:- Run a test conversation
- Confirm booking availability
- Check notifications and handoffs