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What Are Kordless Phone Numbers

Kordless voice agents answer inbound calls through a dedicated phone number. You can claim a local number and assign it to a voice agent so customers can call your business line.

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Common Use Cases

Once you claim a number, you can:
  • Use it as an after-hours number so calls are always answered
  • Forward or transfer calls from your main line to the Kordless number when you need coverage

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Pricing

Phone numbers are FREE and are included with the Kordless Agent Pro monthly plan. Each organization gets up to 5 free North American numbers.

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Limits and Rules

  • Multiple numbers can be assigned to the same agent.
  • A single number can only be assigned to one agent.

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Before You Start

  • Make sure you have at least one voice agent ready to deploy.
  • Decide which country and area code you want customers to call.

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Claim a New Number

1

Open Phone Tab

Go to Agents and switch to the Phone tab.
2

Choose a country

Select the country where you want the number to be based (US or Canada).
3

Pick an area code

Enter an area code to narrow the results.
4

Search available numbers

Review the list of available numbers and select one.
5

Claim the number

Confirm the claim to add the number to your account.

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Assign a Number to a Voice Deployment

After claim, use the selected number when creating or editing a Voice agent deployment. This connects inbound calls to your agent and routing rules.

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Manage Existing Numbers

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Switch the Active Number

If you have multiple numbers, select the one you want to use for new voice deployments.

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Remove a Number

You can delete a number you no longer need. If it is attached to a deployment, update the deployment first so calls do not break.

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Troubleshooting

  • No numbers available: Try a different area code or country.
  • Calls not connecting: Verify the voice deployment is live and uses the correct number.
  • Wrong routing: Check the deployment routing settings and destination.