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You own your homeowner data. Kordless stores it to run the platform, but it’s yours — you can export it, you can take it with you, and you can delete it. This page explains what we store, who can see it, and what happens when you leave.

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What Kordless stores

  • Homeowner and property records — names, phone numbers, email addresses, property details (pool type, size, surface, equipment, season dates), and notes you add in Properties (your homeowner and pool records).
  • Conversations — the full text of every SMS, email, and web chat conversation the agent handles on your behalf.
  • Bids — every bid sent, its price range, the service and pool size, and its outcome (accepted, declined, expired, completed).
  • Payments — deposit, balance, and contract charge records, refund history, and payout data synced from your Stripe account.
  • Appointments — booking details, times, assigned technicians, and service information.
  • Maintenance contracts — contract records with state, charge history, and activation/refund events.
  • Website content — your Showcase’s (your company’s website) pages, text, images, and design configuration.
  • Reviews — Google reviews synced to your account, their approval state, and curation history.
  • Form submissions — every response submitted through your forms.
  • Business profile — your company’s name, address, hours, services, and contact information.
  • Audit log — a record of who did what (publishes, restores, profile edits) for accountability.

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What Kordless does not store

  • Stripe credentials — we store a reference to your connected Stripe account, not your bank details or full card numbers. Stripe handles all payment data under its own PCI-compliant infrastructure.
  • Google passwords — we use secure, revocable access tokens that grant limited access to your Google Business Profile and Calendar. We never see or store your Google password.
  • Homeowner card numbers — card data is handled entirely by Stripe. Kordless never sees, stores, or transmits full card numbers.

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Who can see your data

  • You and your team — anyone in your Kordless organization can see everything in your workspace.
  • Your homeowners — a homeowner can see their own conversation, bid, and appointment details when they interact with your site or receive messages. They cannot see other homeowners’ data.
  • Kordless support — support can access your workspace data only with your explicit permission, to resolve a support issue. Access is logged.
  • Kordless engineering — access to production data is restricted, logged, and used only for incident response or system debugging. No one browses customer data casually.

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Data isolation

Every company’s data is isolated — your homeowners, bids, conversations, and payments are scoped to your organization. No other company can see them, and the agent never crosses company boundaries. This isolation is enforced at the database level, not just in the application.

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Export your data

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Homeowner and property records

Export your Properties (your homeowner and pool records) from the homeowners page. The export includes all homeowner contact information, property records, and notes.

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Form submissions

Each form has a Responses tab with a CSV export button. The CSV includes every submission with timestamps and answers.

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Bids and payments

Contact support for a full export of your bid history and payment ledger. The export includes every bid (with price ranges and outcomes), every deposit and balance, every contract charge, and every refund.

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Website content

Your website content can be exported from the website editor. Open Settings in the editor to download your site data — pages, text, images, and configuration.

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Pause your account

Switching to the Pause plan ($49/month) keeps your website live and every record intact. The agent is switched off — no automated outreach, bidding, or follow-ups. Reactivate to Studio at any time and everything resumes. See Pricing and billing for plan management.

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Leave Kordless

If you decide to leave:
1

Export your data

Download your homeowner records, form submissions, bid history, and website content. See the export sections above.
2

Cancel your subscription

Go to Settings → Billing and cancel. Your subscription stops at the end of the current billing cycle.
3

Disconnect integrations

In Settings → Integrations, disconnect Google and Stripe. Your Stripe account is yours — it continues to operate independently. Your Google access tokens are revoked.
4

Request deletion

Contact support to request full deletion of your workspace data. We’ll confirm your identity and process the deletion within 30 days. Your Stripe account and Google Business Profile are not affected — those are yours.
Success: your data is exported, your integrations are disconnected, and your workspace is scheduled for deletion.
Domain registrations purchased through Kordless are managed in your name. If you leave, you can transfer the domain to another registrar — but do this before requesting deletion. Once your workspace is deleted, domain management access through Kordless is removed.
If you bought the domain through Kordless, it’s registered in your name with your contact information. You can transfer it to any registrar. If you connected a domain you own elsewhere, simply remove the DNS records pointing to Kordless and point them wherever you like — the domain was always yours.
Yes. Contact support for a full export of all conversation transcripts. The export includes every SMS, email, and web chat message, with timestamps and channel.

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Next steps

What the agent can and can't do

Where Kordless acts on its own, where it asks you first, and where it never acts.

FAQ

Common questions from pool company owners.