> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kordless.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pause and resume Live use

> What is preserved when Live use is paused and how to resume.

Pause is a real subscription state, not a cancellation. When you pause, the agent runtime switches off while your website stays live and every record is preserved. You remain a paying, reactivatable customer — just one whose runtime is switched off.

## What pause means

Switching to the Pause plan swaps your subscription's price in place. There is no cancel-and-resubscribe: your trial state, Stripe customer, and payment method all carry over, and Stripe prorates the change.

When paused:

* The agent runtime is off. No automated outreach, no review requests, no reactivation campaigns, no recall reminders.
* No new quotes are produced. Customer inquiries are received but not evaluated.
* No new commitments are created.
* The hosted website stays live. Customers can still see your site.
* All data is preserved — your Book, quote history, customer records, commitments, and settings.

## What is preserved

Everything. Pause never deletes configuration or data:

| Preserved        | What it means                                                                   |
| ---------------- | ------------------------------------------------------------------------------- |
| Book versions    | Your published Live Book version and all draft workspaces remain intact.        |
| Settings         | Your published Live Settings version and all configured facts and policies.     |
| Quote history    | Every quote, its receipt, derivation, and outcome.                              |
| Commitments      | Every accepted offer, hold, deposit, and handoff record.                        |
| Customer records | All customer data associated with quotes and commitments.                       |
| API keys         | Test and live keys remain valid but cannot produce quotes while paused.         |
| Webhooks         | Endpoints remain configured but receive no commitment events while paused.      |
| Connections      | Stripe Connect, Google Business Profile, and other integrations stay connected. |
| Domains          | Your subdomain and custom domains continue to resolve.                          |

## What happens on each surface

When a workspace is paused, each surface shows a paused state instead of its normal content:

| Surface     | What you see                                                                       |
| ----------- | ---------------------------------------------------------------------------------- |
| Book home   | "Live use is paused" — the Book state shows `paused`. Setup is preserved.          |
| Quotes      | "Live use is paused" — the work list is not interactive. Quote history is visible. |
| Commitments | "Live use is paused" — commitments are preserved but no new ones can be created.   |
| Website     | Your hosted website stays live and visible to customers.                           |
| API         | API keys remain valid but requests to produce quotes or commitments are rejected.  |

The paused state message is consistent everywhere: "Execution is stopped while this workspace is paused. Your Book and history are preserved — resume any time to quote again."

## How to pause

1. Go to **Usage & billing** in your workspace.
2. Choose **Pause**.
3. Confirm the switch.

The change takes effect immediately. Stripe prorates the difference between your current plan and the Pause plan.

<Warning>
  Only an organization admin can pause or resume Live use.
</Warning>

## How to resume

1. Go to **Usage & billing** in your workspace.
2. Choose your plan (Studio, Scale, or Enterprise).
3. Confirm the switch.

The change takes effect immediately. The agent runtime switches back on, and all surfaces return to their normal state. Your previous configuration is already in place — there is nothing to reconfigure.

## Pause vs. past due vs. canceled

Pause is one of three states that stop execution. They differ in intent and recovery:

| State    | Who initiated                     | Site live         | Data preserved           | Recovery                                                                            |
| -------- | --------------------------------- | ----------------- | ------------------------ | ----------------------------------------------------------------------------------- |
| Paused   | You, intentionally                | Yes               | Yes                      | Resume by switching back to a paid plan.                                            |
| Past due | Stripe, after failed payment      | Yes               | Yes                      | Recover by updating your payment method in Stripe. Execution resumes automatically. |
| Canceled | You or Stripe, after cancellation | Depends on timing | Yes (for a grace period) | Start a new subscription.                                                           |

All three states show the same "paused" surface on each module — the message explains that execution is stopped and records are preserved. The difference is the next action: resume (for pause), update payment (for past due), or re-subscribe (for canceled).

## What pause does not do

* Pause does not delete anything. Configuration, data, and history are all preserved.
* Pause does not stop the website. Your hosted site remains live and visible.
* Pause does not free up your active-book allowance. The Pause plan includes zero active books — resuming restores your plan's allowance.
* Pause does not cancel your Stripe customer or payment method. They carry over when you resume.
* Pause does not affect Test mode. You can still draft, simulate, and test in Test mode while paused.