> ## Documentation Index > Fetch the complete documentation index at: https://docs.kordless.ai/llms.txt > Use this file to discover all available pages before exploring further. # Glossary > Definitions for every Kordless term you will see across the product and these docs. Definitions for every Kordless term used in the product and these docs. ## Workspace and identity | Term | Definition | | --------------------- | -------------------------------------------------------------------------------------------------------------------------- | | **Workspace** | The directly operated business selected through the active Organization. Contains Book, Quotes, Commitments, and Settings. | | **Organization** | The team and workspace identity managed through Clerk. One Organization is one directly operated workspace. | | **Account** | A business identity represented in Kordless. Primarily visible in the Accounts capability. Not the same as a workspace. | | **Connected Account** | A third-party Account the active workspace may view, integrate, or manage through the Accounts capability. | | **Accounts** | An optional capability that lets a workspace manage a portfolio of third-party Accounts. Not the OrganizationSwitcher. | ## Book and pricing | Term | Definition | | ----------------------------- | ------------------------------------------------------------------------------------------------------------------- | | **Book** | The verified pricing authority used to produce Quotes. Contains Statements, rules, factors, tables, and policies. | | **Book version** | An immutable published edition of a Book. Every Quote pins the exact version that produced it. | | **Source** | Pricing material or an explanation used to draft a Book. Sources are labeled with provenance. | | **Statement** | An owner-readable pricing or policy rule. Owners verify Statements through plain-language review. | | **Draft** | A Book workspace that has not been published. Extraction, clarification, calibration, and verification happen here. | | **Live Book** | A published Book version in use for customer-facing Quotes. | | **Coverage** | The set of services and scenarios the Book can price. Unsupported work fails closed. | | **Provenance** | The origin of a proposed value. Labeled as From your file, You told us, From your numbers, or Suggested. | | **Calculated floor** | A value derived from owner-provided cost and capacity inputs. Not an authorized price. | | **Owner target** | The price the owner stated they want to charge. | | **Evidence-derived proposal** | A value inferred from stated assumptions. Not an authorized price. | | **Suggested value** | A Kordless proposal. Clearly labeled, not authorized until the owner verifies it. | ## Quotes | Term | Definition | | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------- | | **Quote** | The recorded result of evaluating requirements against a specific Book version. Includes inputs, derivation, conditions, and review record. | | **Offer** | A price or range with its conditions and validity. An exact offer or a range offer are both valid Quote outcomes. | | **Quote outcome** | The result of evaluation: exact offer, range offer, needs input, needs review, inspection required, unavailable, or failed. | | **Derivation** | The line-item calculation that produced a Quote result. Can be replayed exactly. | | **Review state** | Whether a Quote needs owner action: needs input, needs owner review, ready, sent, accepted, declined, expired, unavailable, or failed. | ## Commitments | Term | Definition | | -------------- | ------------------------------------------------------------------------------------------------- | | **Commitment** | An accepted offer with any supported hold, booking, or deposit state. Records the boundary event. | | **Hold** | A reservation placed on a slot or resource at commitment. | | **Booking** | A confirmed booking at commitment. | | **Deposit** | A payment collected at commitment. | ## Environments | Term | Definition | | ------------- | --------------------------------------------------------------------------------------------------------- | | **Test** | An isolated environment that cannot affect Live customers, billing, or commitments. Uses `sk_test_` keys. | | **Live** | The environment used for customer-facing Quotes and Commitments. Uses `sk_live_` keys. | | **Test mode** | The state where the workspace operates in Test. Shown with a flask icon and warning-ochre tint. | | **Live mode** | The default state where the workspace operates in Live. Quiet — no special indicator. | ## Roles and access | Term | Definition | | ---------------------- | --------------------------------------------------------------------------------------------------------------------------------- | | **Administrator** | A workspace member who can manage billing, membership, credentials, connected Accounts, and consequential lifecycle changes. | | **Member** | A workspace member who performs permitted Book, Quote, and Commitment work but cannot manage billing, membership, or credentials. | | **Full access** | A connected-Account access level that permits management. | | **Integration access** | A connected-Account access level that permits API integration but not management. | | **View only** | A connected-Account access level that permits inspection but not integration or management. | ## Billing | Term | Definition | | --------------- | ------------------------------------------------------------------------------------------------------------------------------------ | | **Active Book** | A verified Live Book used to quote an identified customer during the billing month. The billing unit. | | **Pause** | A subscription state where the runtime is switched off. The site stays live, records are preserved, and the customer can reactivate. | ## AI behavior | Term | Definition | | ------------------ | ------------------------------------------------------------------------------------------------------------------------ | | **Extraction** | The process of reading a source and producing structured draft rules. | | **Clarification** | Questions Kordless asks when it needs more information to price accurately. | | **Calibration** | Testing the Book against representative and boundary cases. | | **Verification** | Owner approval of material rules through plain-language Statements. | | **Shadow mode** | Running against real requests without sending offers, to compare Kordless and human outcomes before increasing autonomy. | | **Approval-first** | A mode where the owner approves or corrects each result before the customer sees it. Used when no baseline exists. | ## Related What Kordless AI can and cannot do.