> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kordless.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Commitments overview
> What a Commitment records, where Kordless stops, and what Commitments is not.
A Commitment is the boundary event — the moment a customer accepts an offer and the business records that acceptance with a hold, a deposit, or an external handoff. Kordless stops cleanly here. What happens after commitment belongs to your operating systems.
## What you can do here
The Commitments page shows accepted offers with their hold, booking, and deposit status. Each row tells you:
* **Customer** — Who accepted the offer.
* **Service** — What was quoted.
* **Offer** — The accepted price or range.
* **Status** — Where the commitment stands.
* **Boundary** — The boundary mechanic in customer language.
* **Deposit** — The deposit state, or a link to send the deposit.
* **Version** — The book version the accepted offer came from.
* **Action** — When the commitment is held, a **Release hold** action appears.
## How this fits together
A commitment moves through a simple boundary:
```text theme={null}
Accepted offer
→ Held (provisional)
→ Confirmed (deposit paid or external handoff)
→ Or released (hold expired or owner released)
```
One commitment exists per quote. Creating a commitment from the same quote twice returns the existing record — it cannot produce duplicates.
## Commitment statuses
| Status | What it means |
| ------------ | ------------------------------------------------------------- |
| Pending | Accepted offer; nothing secured yet |
| Held | A provisional hold exists, not yet confirmed or paid |
| Booked | The boundary was crossed via an external handoff reference |
| Deposit paid | A deposit has been taken |
| Completed | The work is done — read from the quote, a post-boundary fact |
| Released | The commitment did not stick — expired, released, or refunded |
A held commitment is a provisional hold. It never reads as a firm booking. The boundary summary on the work list shows "Hold until \[date]" when a deadline is set, or "Held (no deadline)" when no auto-expiry is configured.
## What Commitments is not
Commitments is not:
* A job board or work order system.
* A production calendar or scheduling tool.
* An invoice ledger or accounting product.
* A fulfillment tracker.
* A customer database.
Kordless completes the offer and commitment path, then hands the result to your operating systems. Scheduling, dispatch, invoicing, and fulfillment happen downstream.
## Creating a commitment
When a quote is in the **quoted** state and the customer accepts, the owner creates a commitment from the Quotes work list. The **Create commitment** action appears on quoted quotes.
Creating a commitment records:
* The accepted offer and its book version pins.
* An optional deposit amount — a Stripe checkout link is generated for the customer.
* An optional hold duration in hours — the hold expires automatically after this period if not confirmed.
The commitment starts in the **held** state. If a deposit was requested, the deposit link appears on the Commitments page while the commitment is held.
## Start here
How deposits, holds, and booking work at commitment.
What happens when a commitment expires, is released, or is handed off.