> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kordless.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Recalls
> How Kordless brings past customers back when their vehicle is due for service.
Recalls are Kordless's retention engine. When a customer completes a service that has a recall interval — like a ceramic coating that needs an annual inspection — Kordless tracks the due date and drafts a message to bring them back. You stay in control: every recall waits for your approval before it's sent.
## How recalls work
The system runs on a daily scan, fully automatic:
1. **The scan checks completed jobs.** Once a day, Kordless looks at every completed job tied to a vehicle, checking whether the service has a recall interval in your published price book.
2. **Due dates are calculated from the completion date.** A ceramic coating completed on March 1 with a 365-day interval is due the following March 1.
3. **A recall is drafted.** When a job comes due, Kordless creates a recall record with a pre-written message tailored to the customer, vehicle, and service. The message says it's been about a year (or whatever the interval is) since the service, recommends a check-up, and invites the customer to reply to book a time.
4. **The recall appears on your Today page.** It shows up in the right rail under **Recalls due** — you approve, snooze, or dismiss it.
No recall is ever sent without your approval. The agent drafts the message; you decide when it goes.
## Which services have recalls
Recall intervals are set per service in your [price book](/quoting/price-book). In the Auto Aesthetics edition:
| Service | Recall interval | Channel |
| ------------------- | --------------- | ------- |
| **Ceramic coating** | 365 days | Email |
| **Tint** | — | — |
| **PPF** | — | — |
| **Detailing** | — | — |
Only ceramic coating has a recall interval by default — it's the service with a clear manufacturer-recommended maintenance cycle. You can add recall intervals to other services in your price book if you offer maintenance packages or inspection programs.
A service with no recall interval is simply skipped by the scan. The recall engine never invents a due date — it only acts on rules you published.
## Approve recalls from Today
The fastest way to handle recalls is from the [Today](/day/today) page:
The right rail shows how many recalls are due. Each one lists the customer name, the service, and a relative due label like "due now" or "in 5d."
Click **Approve & send all** to queue every due recall for delivery. Each message goes out over its configured channel (email by default). The system processes them one at a time — a single failure doesn't block the rest.
Approved recalls show **sending** on the vehicle record. Once delivered, the recall is marked complete and won't reappear until the next interval.
If the email or text can't be delivered (invalid address, carrier rejection), the recall stays in the **due** state and a delivery failure appears on your [Today](/day/today) page under the action items checklist. Fix the customer's contact info in the [Garage](/day/garage) and approve the recall again.
## Handle recalls individually
Sometimes the timing isn't right for a particular customer. You can handle recalls one at a time from the vehicle record:
From the [Garage](/day/garage), find the customer and click **Full record** on the vehicle with a due recall.
The recall appears in the Recalls section and on the timeline, tagged with its due label.
Click **Snooze** to defer the recall by 30 days (or a custom period). Click **Dismiss** if the customer isn't coming back and you don't want to keep nudging them.
Snoozed recalls re-surface automatically when the deferral period ends — they come back to the Today page as due again. Dismissed recalls are gone for good.
No. Dismissal is permanent. If you change your mind, create a new quote for the customer from the [Quote Desk](/quoting/overview) and the normal flow takes over. If the customer completes the service again, a fresh recall will be drafted when the next interval comes due.
## What the customer sees
The drafted message is warm and specific. It uses the customer's name, the vehicle, and the service:
> Hi Marcus — it's been about a year since the Ceramic coating on your 2025 Tesla Model 3. That's when we recommend a check-up to keep it looking its best. Reply and we'll find you a time. — Peak Auto Studio
The message never mentions money, warranties, or guarantees — it's a friendly nudge, not a sales pitch. When the customer replies, the agent picks up the conversation, qualifies what they need, and quotes from your price book.
## Next steps
Where recalls surface for your approval — alongside everything else that needs you.
The vehicle records where recalls live alongside jobs, films, and warranties.